Delta Hotels by Marriott Newcastle Gateshead

Over my many years of having travelled to the North East on my business trips from my Lancashire base, I have always stayed at Jurys in Gateshead or Newcastle. This time (Sunday night just gone) I thought I would try your Marriott hotel at Gateshead Metro Centre for a change. Wow! What a very pleasant surprise. The hotel looks smashing, the bedroom I had (526) was very comfortable and importantly for me, the room had a bath and the water was piping hot. (It's always luke warm in Jurys Gateshead, something I have told them about previously, it's a permanent problem there, not good). Your Marriott staff I met/dealt with couldn't have been nicer/more helpful. The guy in the breakfast room (young tall chap) was so good and polite and business trips apart, with my Son now being a Dental Surgeon at the Freeman hospital in Newcastle, I will in future being staying at your lovely hotel in future. Thanks very much Marriott. (I also stayed for Two nights last week on business at your Marriott Hanbury Manor hotel in Ware Hertfordshire so Marriott you have converted me now! All the best.

The pool is excellent and was nice and warm. The family room was a lovely size with two queen beds. The cleaners made a lovely job of our room. We love the location of this hotel and would stay again but without breakfast next time.

Check could have been more friendly. This hotel used to be more personable before Delta took them over. I arrived around 4.45pm, reception had to check if my room was ready..... So after a long day visiting my clients in the NE I wasn't particularly enamoured by having to wait. I had already paid for a room upgrade too. The receptionist didn't ask if I want to add an amount to my room either, I ordered room service, and had to pay there and then, instead of paying at check out. Maybe, next time I will stay at the Hilton in Gateshead, which in time, is only around 15 minutes away. Please take this review as constructive, I enjoy the Marriot, however feel lessons need to be learnt.

Great location close to Metro Centre, car park, professional friendly staff, room was immaculate, breakfast options were good. Despite the hotel being fully booked, we had a peaceful stay.

Breakfast had plenty of choice,staff very polite and pleasant,never showed any stress,resulting in a relaxed experience,enjoyed pool and sauna facilities.Bar area spotless.Room had superking comfy bed ,large TV,powerful shower ,thou a little dated but well kept